Terms of Service
Last Updated: January 6, 2026
Welcome to WebHostPakistan. By using our web hosting services, VPS hosting, dedicated servers, or domain registration services, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using our services.
1. Acceptance of Terms
By creating an account, purchasing services, or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.
2. Services Description
WebHostPakistan provides the following services:
- Shared web hosting with cPanel
- Virtual Private Server (VPS) hosting
- Dedicated server hosting
- .PK and international domain registration
- Email hosting services
- SSL certificates
- Technical support and maintenance
3. Account Registration and Eligibility
3.1 Eligibility
You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. For business accounts, you must have the authority to bind your organization to these Terms.
3.2 Account Information
You agree to provide accurate, current, and complete information during registration and keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials.
3.3 Account Security
You are solely responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.
4. Acceptable Use Policy
You agree to use our services only for lawful purposes and in accordance with these Terms. You agree NOT to:
4.1 Prohibited Content
- Host or distribute illegal content, including pirated software, movies, or music
- Store or transmit malware, viruses, or malicious code
- Host phishing websites or fraudulent content
- Display pornographic, obscene, or adult content
- Promote hate speech, violence, or discrimination
- Violate intellectual property rights or copyrights
- Host gambling or betting websites (unless legally licensed in Pakistan)
4.2 Prohibited Activities
- Send spam or unsolicited bulk emails
- Launch DDoS attacks or network abuse
- Attempt to gain unauthorized access to other systems
- Mine cryptocurrency using our servers
- Resell services without written authorization
- Use excessive server resources affecting other users
- Engage in any illegal activities under Pakistani law
5. Payment and Billing
5.1 Pricing
All prices are listed in Pakistani Rupees (PKR) and are subject to change. We will notify you of any price changes before they take effect.
5.2 Payment Methods
We accept payments via bank transfer, JazzCash, Easypaisa, credit/debit cards, and online banking.
5.3 Billing Cycles
Services are billed monthly, quarterly, semi-annually, or annually based on your selected billing cycle. Payments are due in advance.
5.4 Late Payments
If payment is not received within 7 days of the due date, services may be suspended. Accounts suspended for non-payment for more than 30 days may be terminated and all data deleted.
5.5 Refund Policy
We offer a 30-day money-back guarantee on shared hosting plans. VPS and dedicated servers are non-refundable after setup. Domain registrations and SSL certificates are non-refundable.
6. Service Level Agreement (SLA)
6.1 Uptime Guarantee
We guarantee 99.9% uptime for our hosting services. If we fail to meet this guarantee, you may be eligible for service credits as follows:
- 99.0% - 99.8% uptime: 5% monthly credit
- 98.0% - 98.9% uptime: 10% monthly credit
- Below 98.0% uptime: 25% monthly credit
6.2 Exclusions
The uptime guarantee does not apply to:
- Scheduled maintenance (notified 24 hours in advance)
- Issues caused by your actions or third-party services
- Force majeure events (natural disasters, power outages, etc.)
- DDoS attacks or network abuse
7. Data Backup and Security
7.1 Your Responsibility
You are solely responsible for backing up your data. While we perform regular backups, we do not guarantee the availability or completeness of backups.
7.2 Data Loss
We are not liable for any data loss or corruption. We strongly recommend maintaining your own off-site backups.
7.3 Security
You are responsible for securing your applications, scripts, and content. We are not responsible for security breaches caused by vulnerable software or weak passwords.
8. Support Services
8.1 Technical Support
We provide 24/7 technical support via email and ticketing system. Phone support may be available during business hours.
8.2 Scope of Support
Our support includes:
- Server-related issues and downtime
- Control panel assistance
- Email configuration help
- General hosting questions
Support does NOT include:
- Custom coding or website development
- Third-party software troubleshooting
- Website content management
- SEO or marketing advice
9. Service Modifications and Termination
9.1 Service Changes
We reserve the right to modify, suspend, or discontinue any service with 30 days' notice. We will assist you in migrating to alternative services where possible.
9.2 Termination by You
You may terminate services at any time by submitting a cancellation request. No refunds will be provided for unused time unless covered by our money-back guarantee.
9.3 Termination by Us
We may suspend or terminate services immediately if you:
- Violate these Terms of Service
- Fail to pay for services
- Engage in illegal activities
- Pose a security risk to our infrastructure
10. Domain Registration
10.1 .PK Domain Requirements
For .pk domain registration, you must provide valid documentation as required by PKNIC (Pakistan Network Information Centre). You agree to maintain accurate contact information.
10.2 Domain Ownership
You retain full ownership of domains registered through us. However, we reserve the right to suspend domains for non-payment or policy violations.
10.3 Domain Renewal
Domains must be renewed before expiration. We will send renewal reminders, but you are ultimately responsible for renewing your domains. Expired domains may be deleted and become available for public registration.
11. Intellectual Property
11.1 Your Content
You retain all rights to content you upload to our servers. You grant us a limited license to host, store, and display your content as necessary to provide services.
11.2 Our Intellectual Property
All content on our website, including text, graphics, logos, and software, is owned by WebHostPakistan and protected by Pakistani and international copyright laws.
12. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount you paid for services in the past 12 months
- We provide services "as is" without warranties of any kind
- We are not responsible for third-party services, links, or content
13. Indemnification
You agree to indemnify and hold WebHostPakistan harmless from any claims, damages, or expenses arising from:
- Your use of our services
- Violation of these Terms
- Infringement of third-party rights
- Illegal activities conducted through your account
14. Governing Law and Disputes
14.1 Governing Law
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of Pakistani courts.
14.2 Dispute Resolution
We encourage resolving disputes amicably through our customer support. For unresolved issues, disputes shall be settled through arbitration in accordance with Pakistani arbitration laws.
15. Changes to Terms
We may modify these Terms at any time. Material changes will be notified via email at least 30 days before taking effect. Continued use of services after changes indicates acceptance of the modified Terms.
16. Miscellaneous
16.1 Entire Agreement
These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and WebHostPakistan.
16.2 Severability
If any provision of these Terms is found invalid, the remaining provisions shall continue in full force and effect.
16.3 No Waiver
Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.
17. Contact Information
For questions about these Terms of Service, please contact us:
- Email: legal@webhostpakistan.pk
- Support: support@webhostpakistan.pk
- Phone: Available on our website